Returns & Exchanges
Refund Policy
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Returns are accepted on merchandise within 14 calendar days of receiving your order (unless otherwise noted at purchase). Returns must be in original, unused, unworn condition with all tags attached and all packaging included.
To complete your return, we require a receipt or proof of purchase. Shipping charges are not refundable. Items marked FINAL SALE are not returnable.
LOCAL returns: To save on shipping you may bring your return into our store but you will NOT receive payment or exchange at the store. We will bring your return to our warehouse and they will contact you and issue your payment that way.
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Important Note: Returns must be received within 14 calendar days of receiving your order (unless otherwise noted at purchase). For returned items past the 14 day return period, a 25% restocking fee will apply. Returns older than 30 days will be rejected, and you will be contacted to have them shipped back to you at your expense. ShopMimis is not responsible for lost or stolen packages, or shipments.
Exchange Policy
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If you need to exchange it for the same item, send us an email at mimisonlineboutique@gmail.com and send your item to:
906 1st Street
Snohomish, Washington 98290
Each item is photographed to it's very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at mimisonlineboutique@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to:
906 1st Street
Snohomish, Washington 98290
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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